Hello this is [VOLUNTEER NAME] reaching out on behalf of GenPRIDE. May I speak with [NAME]?
We are reaching out to people today so we can understand how coronavirus or COVID19 is affecting the current needs of our senior LGBTQIA+ community. We would greatly appreciate your input.
Do you have a few minutes to talk on the phone and check in about how you’re doing?
(if they say yes, proceed. If they say no, thank them and end the call)
If there are any questions you don’t feel comfortable answering, we can skip over anything you’d like. Everything is optional to answer.
(Read the online questionnaire questions to the constituent and type in their responses that they tell you on the phone when you finish the questionnaire and press the SEND button at the bottom, thank the person for talking with you and end the call)
(Read the online questionnaire aloud and type the person’s responses. After you have finished the questionnaire, press the ‘SEND’ button at the bottom, Thank the person for talking with you. That’s all that’s needed, you may end the call)
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If you leave a voicemail, then please email a link to our survey that you were attempting to contact. Your email wording can be similar to:
“Hi there [NAME],
My name is [VOLUNTEER NAME] and I’m reaching out on behalf of GenPRIDE. I’m reaching out to check in about how you’ve been doing during the COVID19 outbreak and had a few questions for you. We are getting a sense of the current and anticipated needs elders are facing in the Greater Seattle Area at this time.
We were hoping to get your input on our online questionnaire or over the phone. GenPRIDE staff or volunteers can be reached at 206-800-2019 or by emailing info@genprideseattle.org.
Stay safe and healthy!”
Sample Discussion Questions in addition to the script:
How are you doing?
How has this past week been for you?
Any good highlights with you recently or funny things that got you laughing lately?
Have you been able to chat much with any friends or family?
Are there any difficulties or tough things you’re dealing with?
How are you doing on food/medication/household supplies (cleaning supplies/paper products)?
Are there any supplies or things you have run out of?
Is there anything you think will run out between now and our next call?
Can I have a GenPRIDE staff member reach out to you about that?
When would it be okay for us to give you a call again? Is this same time/day of the week a good time to check in next or would you like us to call at a different time?
Would you be willing to answer some demographic questions, they are completely optional but allow us integral information for grant funding and reporting?
